Managed IT services in Chicago
Your own IT team, without hiring one. We support your team, keep computers secure and back up your data, for one clear monthly price.
Problems we fix every week
If any of these sound like your business, we can help, usually faster and simpler than you expect.
Free IT check-up- Computers are slow or keep breaking
- Nobody knows who to call when something stops working
- You're not sure your files are backed up
- New employees wait days for a laptop and email
What we do in managed it
Help when you need it
- IT help desk by phone, email and remote session
- On-site visits in Chicagoland
- Setup for new employees and cleanup when someone leaves
- Computer, laptop, printer and server support
Keep things running
- Automatic monitoring and alerts
- Windows, Mac and software updates
- Hardware and software inventory
- Planning for old equipment replacement
- Server management and maintenance
- Microsoft 365 and Google Workspace administration
Protect your business
- Antivirus and threat detection (EDR)
- Backup and disaster recovery
- Two-step sign-in (MFA) and account security
- Email spam and phishing protection
- Security tips and training for your team
- Business continuity planning
- Vulnerability scans and security monitoring
Managed IT plans
Simple per-computer pricing. Pick the plan that fits your team today and move up when you grow.
Essential
Core IT support and protection for small teams.
$75/computer/month
Ideal for 1–9 computers
- Remote IT supportbusiness hours
- System monitoring & alerts
- Patch managementWindows, Mac and key apps
- Endpoint protection (EDR)
- Software & hardware assistance
- Microsoft 365 / Google Workspace basic administration
- Workstation backupstandard, up to 100 GB
- IT asset tracking & inventory
Business
Complete managed IT with advanced security and productivity.
$125/computer/month
Ideal for 10–49 computers
Everything in Essential, plus:
- Priority supportremote and on-site, by agreement*
- Advanced email securityanti-phishing, anti-spam, anti-malware
- Multi-factor authentication (MFA)
- Security & vulnerability management
- Managed backupworkstations and key business data, up to 500 GB per computer
- User onboarding & offboarding
- Quarterly IT health & security review
- Technology planning & recommendations
Premium
Full-coverage IT with enhanced security, operations and strategic support.
$165/computer/month
Ideal for 50+ computers
Everything in Business, plus:
- Expedited support & responseSLA by agreement
- Server, NAS and virtual environment supportup to 2 servers included**
- Network & firewall managementbasic configuration and monitoring
- Extended cloud backup & recoveryup to 1 TB per computer
- Security awareness trainingfor your team
- Annual security risk assessment
- Compliance supportHIPAA / PCI-DSS – advisory
- Dedicated account manager
- Plus $150 per location, per month, added to your plan.
- * On-site visits are scheduled and billed as agreed in your service plan.
- ** Additional servers are quoted separately.
- Prices per computer, per month. Final pricing confirmed after a free IT assessment.
Managed IT support for Chicago small and mid-size businesses
Managed IT means you get a full IT department for one monthly price. We monitor your computers and servers, install updates, answer your team's questions and fix problems, often before anyone notices. It fits offices with 5 to 250 people that don't want to hire in-house IT, or that want backup for the IT person they already have.
Help desk and on-site IT support
Your staff reach our help desk by phone, email or the client portal. Most issues are fixed remotely in minutes. When something needs hands-on work, like a new workstation, a printer or a network problem, we come on-site in Chicago and the nearby suburbs.
Cybersecurity, backup and disaster recovery
Every plan includes the basics that stop most attacks: antivirus with threat detection, two-step sign-in, email filtering and regular updates. We back up computers, servers and Microsoft 365 data and test that it can be restored, so a hacked laptop or failed drive is an inconvenience, not a disaster.
Managed IT vs. break-fix IT
With break-fix, you pay only when something breaks, and problems pile up in between. With managed IT, prevention is part of the price: updates, monitoring and security happen every month, so there are fewer emergencies and your costs are predictable.
Managed IT & Support near you
NEBULACLOUD provides Managed IT & Support services in Chicago, Evanston, Skokie, Wilmette, Lincolnwood, Oak Park, Park Ridge, Niles, Des Plaines, Glenview, Schaumburg and Naperville, plus nearby Chicago suburbs. See our service area.
Often paired with Managed IT
Microsoft 365 & CloudBusiness email, shared files and apps that are secure and easy to use.Learn more
Networks, Wi-Fi & CablingStrong Wi-Fi in every room, clean cabling and internet that doesn't drop.Learn more
Security Cameras & Access ControlCameras you can check from your phone, door access and video intercoms.Learn moreFree IT check-up
We review your computers, backups and security, then tell you what to fix first. No cost, no contract.
- Reply within one business day
- Clear, fixed price before any work
- On-site across Chicago and suburbs
- English and Spanish
Prefer to talk? Call (872) 222-6444 or message us on WhatsApp.
Common questions
How is managed IT priced?
A flat monthly price, usually per user or per device. We give you an exact number after a free IT check-up, so there are no surprises.
Can you work with our current IT person?
Yes. We can take over day-to-day support, or back up your in-house person with tools, security and bigger projects.
Do we need a long contract?
We'll explain the terms clearly before you sign anything. Ask us during the free check-up and we'll walk you through the options.
What happens if our office has a problem after hours?
Tell us what support hours you need during the check-up and we'll build the plan around them.
What's the difference between managed IT and break-fix?
Break-fix means you pay per problem. Managed IT is a monthly plan that includes prevention, monitoring, security and help desk, so fewer things break and costs stay predictable.
Do you support Mac computers and phones?
Yes. We support Windows and Mac computers, plus the phones and tablets your team uses for work.
Tell us what you need. We'll tell you how we'd fix it.
Free consultation and a clear price before any work. No pressure.